Twimzi Refund & Cancellation Policy
**Version:** 1.1
**Status:** Published
**Effective Date:** 23 September 2026
1. Scope
This Policy applies to refunds and cancellations only where Twimzi or a Twimzi-integrated transaction flow actually processes, collects, facilitates or administers a transaction to which this Policy applies.
2. Marketplace Model
Where a transaction is directly between a customer and an independent business, the business is generally responsible for its own cancellation, refund, return, replacement, warranty and consumer obligations, subject to applicable law and the transaction terms.
3. Twimzi Charges
If Twimzi itself charges a fee for a paid service, subscription, advertising product, featured placement or other service, the applicable checkout or service-specific terms will state whether and when cancellation or refund is available.
4. Cancellation
Cancellation rights may depend on the product or service, order status, business terms, applicable law and whether fulfilment or performance has begun.
Customers should review the relevant listing, business terms and transaction terms before completing a purchase or booking.
Where applicable law prohibits or restricts cancellation charges, those legal requirements apply.
5. Refunds
Where a refund is approved, the amount, eligibility and method will depend on the applicable transaction terms and payment method.
Processing times may vary by payment provider or financial institution.
6. Defective, Misdescribed, Spurious or Undelivered Goods/Services
Where applicable law gives a customer rights concerning defective, deficient, spurious, materially misdescribed or undelivered goods or services, those rights are not excluded by this Policy.
7. Business Transactions
For direct business transactions, customers should ordinarily contact the relevant business first for cancellation, refund, return, replacement or warranty issues.
Twimzi may assist with Platform-level complaints where appropriate but does not guarantee resolution of disputes between independent parties.
8. Twimzi Service Refunds
Where Twimzi is itself the provider of the paid service, the applicable service-specific refund and cancellation terms will govern.
9. Payment Provider Processing
Refunds may be subject to payment-provider processing times, bank processing and applicable payment-system requirements.
10. Consumer Rights
Nothing in this Policy is intended to exclude, restrict or waive a mandatory consumer right or remedy that cannot lawfully be excluded.
Where applicable e-commerce or consumer-protection rules impose specific refund or cancellation requirements, those requirements apply.
11. Changes
This Policy may be updated as Twimzi introduces or changes transaction and payment functionality.
12. Contact
Twimzi is operated by Fateh Globalink, 82, Street No. 5, Bachittar Nagar, Ludhiana, Punjab, India. **Support:** support@twimzi.com.
13. Effective Publication
This Refund & Cancellation Policy is published as Version 1.1 effective 23 September 2026.