Twimzi Shipping & Delivery Policy
**Version:** 1.1
**Status:** Published
**Effective Date:** 23 September 2026
1. Scope
This Policy applies where Twimzi or an integrated transaction flow displays or facilitates shipping or delivery information.
2. Seller Responsibility
For marketplace transactions fulfilled by independent businesses, the relevant business is generally responsible for lawful packaging, dispatch, delivery commitments, tracking information, shipping charges and customer communication, subject to applicable law and transaction terms.
3. Delivery Information
Where a listing or checkout provides a delivery estimate, the business should make reasonable efforts to ensure that the information is accurate and updated when circumstances materially change.
4. Required Pre-Purchase Information
Where applicable law requires disclosure of delivery charges, estimated delivery period, shipment restrictions, seller information, return conditions or other material information, the applicable information must be disclosed before the customer is committed to the transaction.
5. Delays
Delivery may be affected by logistics providers, weather, public authorities, strikes, technical failures, incorrect addresses, customer unavailability or other circumstances outside a party's reasonable control.
Where legally required, customers retain applicable remedies.
6. Shipping Charges
Applicable shipping or delivery charges should be disclosed clearly before the customer is committed to a transaction, where required by applicable law.
Businesses must not conceal mandatory charges.
7. Tracking
Where tracking is offered, the business or logistics provider should provide reasonably accurate tracking information. Twimzi does not guarantee uninterrupted availability of third-party tracking systems.
8. Failed Delivery and Returns
Rules for failed delivery, refusal, return shipping and associated costs depend on the transaction terms, seller policy, logistics arrangement and applicable law.
Mandatory consumer rights remain unaffected.
9. Digital or Local Services
Where the offering is a service, local service or digital product that does not involve physical shipping, this Policy may not apply. The applicable service terms govern performance or delivery.
10. Business Responsibility
Businesses remain responsible for fulfilling lawful delivery commitments they make to customers, except where Twimzi expressly assumes a specific delivery responsibility.
11. Changes
This Policy may be updated as Twimzi introduces or changes marketplace and delivery functionality.
12. Contact
Twimzi is operated by Fateh Globalink, 82, Street No. 5, Bachittar Nagar, Ludhiana, Punjab, India. **Support:** support@twimzi.com.
13. Effective Publication
This Shipping & Delivery Policy is published as Version 1.1 effective 23 September 2026.